Refund and Cancellation Policy
Last updated: September 2026
At Let’s Create Your Website (accessible at https://letscreateyourwebsite.com), we stand behind the quality of our professional technical services, including website development, speed optimization, and SEO consultation.
1. Speed Optimization 100% Money-Back Guarantee
Our Complete Speed Optimization service is backed by our performance commitment:
- Target Metric: We guarantee an achievable 90+ score on Google PageSpeed Insights under standard baseline server conditions.
- Refund Eligibility: If we are unable to reach the agreed benchmark due to factors within our technical scope, you are entitled to a full 100% refund upon request.
- Review Window: Performance verification must be submitted within 7 calendar days of optimization completion.
2. Consultation & Custom Development
- Pre-work Cancellation: Scheduled consultation sessions or technical audits can be cancelled up to 24 hours prior to work commencement for a full refund.
- Delivered Services: Once custom coding, detailed written audit reports, or live consultation calls have been fully delivered, service fees are non-refundable due to the labor involved.
3. How to Request a Refund
To request a refund, please email our support team directly at [email protected] with your order number, website URL, and details of the request. Eligible refunds are returned to your original payment method within 5–7 business days.